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Delivery Policy

Touch Foods Africa offers 1 (one) method of delivery of Goods to you:

  1. Courier

Upon acceptance of your order and receipt of your payment, Touch Foods Africa will deliver the Goods to you as soon as reasonably possible (48-72 hours), but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”).

Deliveries are usually made between 8am and 5pm. Please remember: there are no deliveries on weekends or public holidays. We can only deliver products to physical addresses within the borders of the Republic of South Africa.

The courier company will always attempt to deliver to your door or to the mentioned address given on your order. If delivery is not completed the couriers will attempt delivery again on their next delivery run.

Someone must be available at all times to sign-off and receive the collection. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Take note that faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. In instances where intercoms are faulty or the courier battles to make contact with the recipient from the security gate - the order will be taken back to the Depot.

We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.