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Frequently Asked Questions


Where should I store my Food?
This depends upon where you live. The products are made of both freeze dried and dehydrated components and are affected by temperature, moisture, oxygen and light. Optimal storage conditions for our foods are in cool, dry places.

How much water will I need?
On average, each individual serving requires 1 cup of water.

Do I have to use boiling water?
Hot water speeds up the process of reconstitution. The foods will be ready to eat more quickly when hot water is used. However, many of the foods can be rehydrated and ready to eat with any temperature of water.

How are the Foods packaged?
100% of our foods are packaged in airtight Mylar pouches. These pouches are then arranged in durable polyethylene buckets for easy storage.

What is  the Science behind the packaging?
An ultra-high barrier film is used for packaging called Metallyte™ metalized oriented polypropylene (OPP). This films is designed to provide optimum protection for oxygen and moisture sensitive products with long shelf life requirements. It has an exceptional barrier to oxygen, flavors and aromas and has an excellent water vapor barrier. 


How long do the meals last in storage?
Studies have proven that freeze dried and dehydrated foods will last up to 25 years or even longer. Our outdoor meals have a shelf-life of 7 years. For optimal storage life it is suggested that food be stored in a cool dry place. 

Why use both freeze dried and dehydrated ingredients?
A combination of technologies to achieve the best taste and quality. Certain ingredients set-up and taste better when freeze dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze dried.

Freeze Dried and Dehydration Advantages:
A unique and innovative approach to food production for camping and long term emergency preparedness. Our ready-made entrées, meats, vegetables and fruits may be freeze dried or dehydrated. However, both processes promote an extremely long shelf life.

•Food maintains its original flavor, shape, color and texture
•Food better retains its nutritional value
•Food is condensed, taking up less space
•With all of its water extracted, food is extremely lightweight
•When water is added, the food completely reconstitutes itself

Why should I purchase from Touch Foods Africa?
We are dedicated to providing dependable and simple ready made freeze dried and dehydrated foods. Our customers enjoy greater peace of mind because of the food's long shelf life and great taste. We have a long track record of customer satisfaction and we are confident that you will find our products to be of the highest quality!

Where can I find nutritional information on the entrée's and breakfasts?
For product nutritional information, visit the product page and select the "Download the nutritional information here" tab. Milk, soy and wheat (gluten) are the common allergens found in our products, however we do have some line items that are gluten-free. For specific ingredients by product type please consult the nutritional labels.

Who manufactures the products?
Our products are imported as-is from Wise Company within the USA. All product line items are manufactured through Wise Company and their wholly owned and operated manufacturing facility “Cottonwood Manufacturing”. 

What alternative uses are there for the products?
The products are created to be easy to use whenever you need them. In addition to storing the products for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis. Entrees are also often used on camping, hiking, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don't have time to prepare a meal or go out for lunch.

How are my products shipped?
All parcels are shipped through a respectable courier company within South Africa. Please view our Delivery Policy for more details.

Will I be notified of my product delivery?
Yes. You will receive an automated email regarding your order after placing your order online.